Contact Eiffel Tower Guide
Questions about the site, corrections to something we have got wrong, or feedback after a visit — all welcome. We read everything and reply to most messages within two working days.
Getting in Touch
One email address, answered by a person. Please include the page you are writing about so we can fix it quickly.
hello@eiffel-tower-paris-tickets.com
Response time
Usually within two working days.
Corrections
Tell us the page and what is wrong. We update and note the date.
Press and partnerships
Same address — mark the subject line clearly.
What We Cannot Help With
We are an independent guide, not a ticket seller. There are things we genuinely cannot do.
Booking changes
We cannot amend, cancel or refund a booking. Contact the platform you booked with.
Refunds
All payments go to the booking platform or the operator, never to us.
Entry problems
If you are refused entry, speak to staff on site and then to your booking platform.
Official enquiries
For anything official about the tower itself, contact the operator directly.
Booked a ticket and need help? Go to the platform you booked with — their confirmation email has the support link. We have no access to bookings made through our links.
Planning Your Visit Instead?
If you are trying to work out which ticket to buy, the comparison covers the six best-reviewed options with live prices and says plainly when the cheaper one is enough.
View Eiffel Tower tickets